Frequently asked questions
Where do you deliver?
We deliver across India. Enter your PIN code at checkout to confirm that your area is serviceable.
How long does delivery take?
Orders are usually dispatched within 1–3 business days. Delivery typically takes 5–10 business days after dispatch, depending on your location. Remote areas may take longer. See our Shipping Policy for details.
How can I track my order?
Once your order ships, you will receive a tracking link by email or SMS. If you have not received it within a few days of ordering, please contact us.
Which payment methods do you accept?
The payment methods available for your order are shown at checkout. All payments are processed securely through Shopify.
Can I cancel or change my order?
You can cancel or change an order before it is dispatched. Contact us as soon as possible with your order number. Once an order has shipped, it can no longer be cancelled.
What if my item arrives damaged or is the wrong item?
Please contact us within 48 hours of delivery with your order number and clear photos or a short video of the item and packaging. We will arrange a replacement or refund as described in our Return & Refund Policy.
What is your return policy?
Damaged, defective or incorrect items can be returned within 7 days of delivery. Please read the full Return & Refund Policy before placing your order.
How long do refunds take?
Once your return is approved, refunds are issued to your original payment method and usually reach you within 5–7 business days, depending on your bank.
How should I clean and care for my bottle or lunch box?
Care instructions differ by product, so please follow the instructions on the product page. As a general rule, wash insulated bottles by hand, do not put steel items in a microwave, and let them dry fully before storing.
How do I contact you?
Use our Contact page and include your order number so we can help you faster.